RETURNS
You may return any item purchased online within 15 days* from delivery date. Please send us an email to info@mercules.es explaining the reason of the return.
Items must be returned unworn, unwashed and in perfect condition, with its original packaging and tags. It is necessary to include de order number and contact info.
It should be sent to the following address:
MERCULES SPAIN SL
- Avenida de Neguri 9
- CP: 48992
- Vizcaya, España
Returning delivery costs will be paid by the client (the shipment and custom duties, if there were), unless item purchased was defective upon arrival. If this happens, please contact us for return or change by email at info@mercules.es.
Changes and returns online purchases can also be made in one of our stores.
*No returns or exchanges are permitted on flash sale.
SIZE EXCHANGE (SHOES):
The first size exchange is free (EU), however, if you want to exchange models or colors you should return the purchased item and make a new order online.
Please, send an email to info@mercules.es with the order number on the subject. We will arrange the pick up and send you an email with the day that the courier will pick up the package. Requests for exchanges must be made within 15 natural days after the purchase.
Please, remember that items must be returned in perfect condition (including its original packaging).