Repairs

All our leather products are handmade by Spanish artisans from high quality leather, tanned using traditional methods. Consequently, any irregularities or differences in appearance are considered intrinsic features of the product.

BASIC MAINTENANCE TIPS:

• To preserve the original quality, avoid exposing the product to extreme heat and damp. Rain, rubbing and direct sunlight may cause discoloring or stains. Avoid contact with corrosive substances such as oil and alcohol.
• When you are not using them, we recommend that you keep your leather products in the protective cloth bag that you receive with your purchase. Also, you should fill the handbag with paper (other than magazines or newspapers, which could stain) so it doesn´t deform.
• In the case of leather handbags, care should be taken to avoid contact with delicate or light-colored garments when using your bag, as color transfer can occur.

HOW TO CLEAN YOUR LEATHER PRODUCTS:

For daily cleaning of your leather products, a dry white cotton cloth is enough. The leather is very delicate, in case you see a stain avoid using any product and contact a specialized dry cleaning. 

Shipping Costs

• Spain & Portugal: Free shipping for orders over 100 €. 5 € for orders below 100 €.
• Spain (Baleares, Ceuta & Melilla): 8 €.
• Canary Islands: 15€.
• Europe area 1*: FREE for orders over 100€. For orders below 100€ the shipping cost will be 15€.
• UK: FREE for orders over 100 £. For orders below 100 £ the shipping cost will be 20 £.
• Rest of Europe: 15 €.
• USA: FREE for orders over 100$. For orders below 100€ the shipping cost will be 20$.
• Rest of the world: 20 €.

Local customs expenses will be borne by the customer, except for the UK and USA.

*Europe area 1: Germany, Austria, Belgium, Bulgaria, Cyprus, Vatican City, Croatia, Denmark, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Rep. Czech, Slovak Rep., Romania, Sweden.

Estimated Delivery times

• Spain & Portugal: 1-2 days.
• Spain (Balears, Canary Islands, Ceuta & Melilla): 2-3 days.
• Europe: 3-5 days.
• United Kingdom: 7-9 days
• USA & Rest of the World: 7-9 days.

During the sale period, shipments may be slightly delayed. We apologize for the inconvenience and are working to ensure you receive your order as soon as possible.

Please note that Mercules is not responsible for delays caused by customs clearance.

You may return any item purchased online within 15 days* from delivery date. The refund will be made using the same payment method with which the purchase was made..

Items must be returned unworn, unwashed and in perfect condition, with its original packaging and tags. It is necessary to include de order number and contact info.

If you want to make an exchange, you must make a return and make a new purchase.

Changes and returns online purchases can also be made in one of our stores.

No returns or exchanges are permitted on flash sale.

Online returns:

Manage your return easily through our platform using your order number: https://returns.reveni.io/mercules

Return costs will be covered by the customer (including shipping and customs fees, if applicable), unless the product is defective. In that case, please contact us at info@mercules.es.

SIZE EXCHANGE (SHOES):

The first size exchange is free (EU), however, if you want to exchange models or colors you should return the purchased item and make a new order online.

Please, send an email to info@mercules.es with the order number on the subject. We will arrange the pick up and send you an email with the day that the courier will pick up the package. Requests for exchanges must be made within 15 natural days after the purchase.

Please, remember that items must be returned in perfect condition (including its original packaging).