Returns & Exchanges

You may return any item purchased online within 15 days* of delivery. The refund will be made using the same payment method used for the purchase.

Items must be returned unworn, unwashed and in perfect condition, with their original packaging and tags. Please include your order number and contact details.

If you want to make an exchange, please return the item and place a new order.

Online purchases can also be returned or exchanged free of charge at any of our stores in Spain.

*Items purchased during Flash Sales cannot be returned or exchanged.

Online returns:

Manage your return easily through our platform using your order number and email address: https://returns.reveni.io/mercules

Return costs (shipping and customs fees, if applicable) are covered by the customer, unless the product is defective. In that case, please contact us at info@mercules.es.

SIZE EXCHANGE (SHOES):

The first size exchange is free (EU only). If you want a different model or color, please return the item and place a new order.

Please send an email to info@mercules.es with your order number in the subject line within 15 days of purchase. We will arrange the pickup and let you know the day the courier will collect the package.

Please remember that items must be returned in perfect condition, including their original packaging.